Gmail Plugin for Firefox and IE

Frequently Asked Questions

How do I use MailBrowser Sidebar?

Using MailBrowser Sidebar with Internet Explorer (IE)
You can open MailBrowser Sidebar by clicking on the MailBrowser shortcut at the CommandBar (top right corner)
Using MailBrowser Sidebar with Mozilla Firefox
You can open MailBrowser Sidebar by clicking on the MailBrowser shortcut at the Status Bar (bottom right corner)
Using MailBrowser Sidebar with Google Chrome
You can open MailBrowser Sidebar by clicking on the MailBrowser shortcut at the top right corner

Note: These shortcuts might not appear if you don't restart the browser after MailBrowser installation. Click here to learn more

Which operating systems are supported?

MailBrowser currently works on Windows XP and above, Mac OS X 10.5+

Which browsers are supported?

MailBrowser currently supports Internet Explorer(IE) 7+, Mozilla Firefox 3.0+ and Google Chrome*

* Make sure that your copy of Google Chrome supports extension.
As of now (2nd Feb 2010), only Dev Channel builds of Google Chrome for Mac support extensions

Does MB work with Google Apps account?

Yes

Which mail accounts are currently supported?

MailBrowser works with Gmail & Google Apps accounts

Anything for the power user?

These Advanced Search Operators should be quite handy for power users

What are the features of MailBrowser?

Complete feature list can be found here

Does MailBrowser transmit my password?

None of your emails, contacts, or passwords are sent to MailBrowser servers or any third parties. Mailbrowser keeps your authentication details, contacts, attachments and other required information in your hard-disk. It never exchanges Gmail's authentication details and its content to anyone else other than Gmail

How does MailBrowser work?

MailBrowser consists of two components. One is the desktop application that downloads all your mails and contacts to your hard-disk. The other is the sidebar for browsers. The sidebar fetches the relevant information when you are reading your mails. The sidebar is the primary UI for MailBrowser

Where is my data saved?

The operating system determines the location. Below is the list:

Windows 7 or Vista
C:\Users\<user>\MailBrowser Attachments
Windows XP
C:\Documents and Settings\<user>\MailBrowser Attachments
Mac OS X
~/MailBrowser Attachments/

Should I keep the sidebar/browser open for MailBrowser to download my contacts & attachments?

No. Once the correct authentication details are entered, MailBrowser downloads the contacts & attachments in the background. As soon as a new mail arrives MailBrowser extracts the attachment & other information from it

Can I add multiple email accounts?

Yes, you can add any number of email accounts to MailBrowser

Can I use MailBrowser without an Internet connection?

Yes, you can browse your contacts & attachments through the MailBrowser Sidebar even when you don't have an Internet connection. You can also directly goto the folder where the attachments are stored. All attachments are neatly arranged by the sender

MailBrowser is already running, but Firefox sidebar says "Start MailBrowser application"?

Please un-check Work Offline option from Firefox File menu and then click "try again" in sidebar

What are the future plans of MailBrowser?

Please read this blog post

How do I check if Gmail's IMAP port is reachable?

To check if Gmail's IMAP port is reachable from your system try this from the command line: telnet imap.gmail.com 993. If you don't get any error then port is reachable.

In Windows Vista and Windows 7, telnet may not be installed by default. To install telnet follow these instructions:

Click the Start button , click Control Panel, click Programs and Features, and then click Turn Windows features on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the Windows Features dialog box, select the Telnet Client check box.
Click OK. The installation might take several minutes.

How to submit crash report for MailBrowser?

Windows 7 or Vista
1) Go to the folder "C:\Users\<user>\AppData\Roaming\Webyog\MailBrowser"
2) Find the latest file with ".dmp" extension like "MailBrowser_Dump_xxx.dmp"
3) Also find the "mailbrowser.log" in there
4) Mail both files to feedback@mailbrowser.com
Windows XP
1) Go to the folder "C:\Documents and Settings\<user>\Application Data\Webyog\MailBrowser"
2) Find the latest file with ".dmp" extension like "MailBrowser_Dump_xxx.dmp"
3) Also find the "mailbrowser.log" in there
4) Mail both files to feedback@mailbrowser.com
Mac OS X

Method 1
There is a very high chance that when the app crashes, a pop-up menu will occur.
This menu is Apple's Crashreporter.app
It will show following options :: 1.Ignore 2.Report 3.Relaunch
1. Press "Report"
2. A box with lot of text will appear with a submit button.
3. Copy the text from the box and mail it to feedback@mailbrowser.com
4. Also mail us the "mailbrowser.log", which you can find at ~/Library/Application Support/Webyog/MailBrowser
5. No need to submit, as submit is used for Apple developed apps.
6. If you have missed the popup, then resort to method 2

Method 2
1. Open Finder
2. Go to your home folder (designated by user-name and home icon on left hand sidebar)
3. Then go to "Library" folder, inside that goto "Logs" folder.
4. Here go into folder named "CrashReporter", this folder will be full of files with .crash extensions.
5. Change the Finder's view to "Show List" (done by clicking button with 4-horizontal lines on the finder menu)
6. Now sort the list by date modified in the "latest to oldest" order ( designated by a downward pointed triangle)
7. Choose the latest file having name starting from MailBrowser and mail it to feedback@mailbrowser.com
8. Also mail us the "mailbrowser.log", which you can find at ~/Library/Application Support/Webyog/MailBrowser